Crisis management in student communication

About course

Crisis Management in Student Communication: Respond with Care, Act with Confidence

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In moments of crisis, your words matter more than ever.

This training is designed for educators and school professionals who want to handle student crises with calm, clarity, and compassion. From emotional outbursts to serious personal issues, you’ll learn how to navigate sensitive situations while keeping the student’s well-being at the center.

This course will help you:

• Recognize early signs of emotional or behavioral crises
  
  

• Respond using empathetic and de-escalating communication techniques
  
  

• Maintain professional boundaries while building student trust
  
  

• Coordinate with support teams and know when to escalate
  
  

Crisis moments can be overwhelming—but with the right tools, you can turn them into opportunities for connection, support, and growth.

Be the calm in their storm.

Course curriculum

- 3 modules